General FAQs
What do I need to open an account at bd330?
You need an active mobile number, a password, and to be at least 18 years old. Just enter your phone number and password in the registration form and your account is ready. Before your first withdrawal, you'll need to verify your identity — submit one of the following: National ID (NID), passport, or driving licence.
What is the minimum deposit amount?
The minimum deposit is ৳৫০০. You can deposit via bKash, Nagad, Rocket, Upay, or bank transfer. Once successful, the amount appears in your account within 1 minute.
What bonus do I get on my first deposit?
Your first deposit gets you a 200% bonus, up to ৳২৪,৫০০. To withdraw the bonus, you need to place bets totalling 20x the combined amount (deposit + bonus). If the wagering requirement isn't met within 7 days of claiming, the bonus will be cancelled.
What is the minimum withdrawal? How long does it take?
The minimum withdrawal amount is ৳১,৪০০. You can withdraw up to ৳৯০,০০০ per day. Most withdrawals are processed within 31 minutes of your request. For first-time withdrawals where identity verification is pending, it may take up to 6 hours.
How does the VIP programme work?
Players are placed into one of 6 tiers based on monthly betting volume: Member, Star, Elite, Master, Legend, and Crown. Each tier offers higher cashback rates and increased daily withdrawal limits. Legend and Crown members also get a dedicated account manager. Full details are on the Bonus & VIP page.
When is the daily cashback credited?
A 1.5% cashback on your net daily losses is automatically added to your account the next day. No separate request is needed — there are no wagering requirements, so you can withdraw it straight away.
Where can I get the mobile app? Does it work on iOS as well?
Android users can download the APK directly from the APK page (version 2.5.14, 52 MB, requires Android 6.0+). iOS users can open the site in Safari and save it to the home screen to use it as a web app.
What do I get for referring a friend?
You earn a ৳১৫০ bonus for each successful referral. The bonus is credited to your account as soon as the referred friend completes registration and makes their first deposit.
How do I reach customer support?
Hit the live chat button at the bottom of any page on the site and you'll be connected to the support team right away. The service runs 24/7, all days of the week.
Can I create more than one account with the same phone number?
No. Only one account is allowed per mobile number. If multiple accounts are detected, bonuses may be cancelled and the account could be temporarily suspended.
What is RTP? Does it matter when choosing a game?
RTP (Return to Player) is the percentage a game pays back on average over a long period. For example, Fortune Gems 2 has an RTP of 97.5%, meaning for every ৳১০০ wagered, it returns an average of ৳৯৭.৫০. Keep in mind this is a mathematical average across millions of rounds — results in a single session can vary.
bd330 Login Troubleshooting
Below are the most commonly reported login issues along with step-by-step solutions for each.
I'm entering my password but getting an "incorrect password" error
Cause: Case sensitivity (Caps Lock on), keyboard language set to Bangla, or simply not remembering the correct password.
Fix: Tap the "show" icon on the password field to check what you've typed. If it's still not working, hit the "Forgot Password?" link on the login page and set a new password using your phone number.
Account locked, unable to log in
Reason: Too many wrong password attempts in a row — the system automatically locks the account for a short time.
Fix: Wait 15 minutes, then try again. If that doesn't help, reach out via 24/7 live chat — the support team will unlock your account.
SMS verification code not received
Reason: Network delay, full phone storage, or the code may have been caught by a spam filter.
Fix: Wait 60 seconds, then tap "Resend Code". Check both your message inbox and spam folder. If the issue continues, restart your phone.
Page not loading or login button not responding
Reason: Weak internet connection, outdated browser cache, or VPN is turned on.
Fix: Try switching between mobile data and Wi-Fi. Clear your browser cache and cookies (Settings → Clear Browser Data). Make sure VPN is turned off.
Can't log in through the app, but browser works fine
Reason: An older APK version is installed, or the app's cached data has become corrupted.
Fix: Download the latest version (2.5.14) from the APK page, uninstall the old app, then install the new one. Before installing, make sure "Install from unknown sources" is enabled in your phone settings.
Entering correct details but still getting "Account not found"
Reason: Wrong phone number format (e.g. starting with +880 or 0) or a different number was used during registration.
Fix: Always enter your number starting with "01" on bd330 — no need to add a country code separately. If you can't remember which number you used, contact live chat for help.
Deposits & Withdrawals: Troubleshooting
Most payment issues can be matched to the cases below. If following the steps still doesn't resolve it, contact live chat with your transaction number.
| Issue | Possible Cause | Steps to resolve |
|---|---|---|
| Deposit made but balance not updated | Payment gateway delay; wrong number or incorrect amount entered in the deposit form | Wait 5 minutes and check again. If the balance still hasn't updated, contact live chat with your bKash/Nagad transaction reference number. Also make sure the Transaction ID field in the deposit form was filled in correctly. |
| Withdrawal requested but money hasn't arrived | Identity verification pending for first withdrawal; minimum amount of ৳1,400 not met; daily limit exceeded | Check whether your account identity verification is complete. Make sure the withdrawal amount is at least ৳1,400. Also check if you've already withdrawn ৳90,000 on the same day. |
| Withdrawal showing "Cancelled" and amount not returned | Incorrect recipient mobile banking number; bonus wagering requirements not yet met | If cancelled, the amount usually returns to your balance within 31 minutes. Update the recipient number correctly and submit a new request. If wagering requirements aren't met, withdraw only your deposited amount without the bonus. |
| Entered the wrong Transaction ID | Extra spaces or incorrect characters were added when copy-pasting into the deposit form | Contact live chat right away and send the correct Transaction ID along with a screenshot from your bKash/Nagad app. If the request is still pending, support can fix it manually. |
| Got charged twice for a single deposit | A network issue caused the same payment to be processed twice | Share the reference numbers of both transactions in live chat. The team will verify and either credit the extra amount to your balance or issue a direct refund. |
| Depositing via Upay / Rocket but getting a payment gateway error | The selected gateway is under temporary maintenance | Try a different payment method (bKash or Nagad) or wait a few minutes and try again. Check the notice board on the bd330 homepage to find out the maintenance window. |
Still have questions? Our support team is ready to help — or Register Now and get started with bd330.
Register Now