bd330: Privacy Policy
Last Updated: November 2026
Introduction & Scope
This Privacy Policy explains in detail how bd330 collects, stores, and uses the personal data of users on our website and mobile app. It applies whenever you register, log in, or use any of our services.
By using this site, you are considered to have accepted the terms of this policy. If you object to any part of it, please stop using our services and let us know via 24/7 Live Chat.
Data We Collect
We collect the following types of information in order to provide our services. Each category of data is collected for a specific purpose.
Information You Provide Directly
- Identity: Full name, date of birth, National ID (NID) or passport number.
- Contact: Mobile number.
- Financial: bKash, Nagad, Rocket, or Upay account details — used solely for transaction verification.
- Account Security: Password (stored in encrypted form, never readable in plain text).
Automatically Collected Information
- Device Information: IP address, browser type, operating system and device model.
- Usage Patterns: How long you stayed on each page and how many times you clicked on each game.
- Transaction Logs: Time, amount and method of each deposit and withdrawal.
| Data Type | Source | Mandatory? |
|---|---|---|
| Name & Date of Birth | Registration Form | Yes |
| Mobile Number | Registration Form | Yes |
| NID / Passport | Before First Withdrawal | Yes |
| Payment Account Number | Deposit / Withdrawal | Yes |
| IP Address & Device Info | Automatic | Yes (Technical) |
| Cookie Preferences | Browser | No (Optional) |
Purpose of Data Collection
Collected data is used only for specific, clearly defined purposes. The main reasons are listed below:
- Account creation and verification — to confirm that the user is 18 years of age or older.
- Processing deposits and withdrawals — handling transactions from a minimum deposit of ৳500 up to a daily withdrawal limit of ৳90,000.
- Fraud prevention and ensuring account security.
- Providing effective support from our 24/7 customer care team.
- Delivering bonus rewards and VIP benefits accurately.
- Meeting applicable legal and regulatory obligations.
Sharing Information with Third Parties
bd330 never sells your personal information. However, limited data may be shared with third parties in specific situations:
- Payment Processors: bKash, Nagad, Rocket, Upay and bank transfer providers — strictly for completing transactions.
- Game Providers: PG Soft, Evolution, CQ9, Habanero, Pragmatic Play — for game session logs and RTP verification.
- Law Enforcement Agencies: In response to a court order or a lawful request.
- Technology Infrastructure: Server hosting and cybersecurity audit services.
All third parties with whom data is shared are required to sign a Non-Disclosure Agreement (NDA).
How bd330 Keeps Your Information Safe
Our security infrastructure works across multiple layers, ensuring protection at every step from data storage to transmission.
- TLS Encryption: All data between your browser and our servers is encrypted using TLS 1.3 protocol.
- Password Hashing: Passwords are stored using the bcrypt algorithm — no staff member can ever see your password.
- Two-Factor Authentication (2FA): Mobile OTP verification at the time of login.
- Access Control: Only authorised staff can access specific data.
- Regular Security Audits: Cybersecurity reviews conducted by independent third parties.
Cookies & Browsing Data
Our site uses cookies — small text files stored in your browser.
- Essential Cookies: Required for login sessions and security checks — cannot be disabled.
- Performance Cookies: Monitor how quickly the site loads.
- Analytics Cookies: Help us understand which games are played most — can be turned off from your browser settings.
Optional cookies can be deleted or disabled at any time from your browser's "Cookie Settings".
Your Rights & Choices
You have certain rights regarding your personal information. To exercise any of these rights, simply contact us via 24/7 live chat.
| Right | Details | Response Time |
|---|---|---|
| Right to Access | You can find out what information we hold about you. | 7 Business Days |
| Right to Correction | You can request that incorrect or incomplete information be updated. | 5 Business Days |
| Right to Erasure | Upon closing your account, you can request that your data be deleted (unless there is a legal obligation to retain it). | 14 Business Days |
| Right to Restrict Processing | You can ask us to stop using your data for a specific purpose. | 7 Business Days |
| Right to Data Portability | You can request your data in a machine-readable format. | 14 Business Days |
Data Retention Period
Your information is kept as long as your account is active. Even after closing your account, some data may be retained for the following reasons:
- Financial transaction records: Kept for a minimum of 5 years after account closure — as required by regulatory guidelines.
- Identity verification documents: Retained for up to 7 years in accordance with applicable laws.
- Support conversations: Deleted 2 years after the last interaction.
- Cookie data: Cleared when your session ends or when you delete them manually.
Underage Users
bd330 strictly does not provide services to anyone under the age of 18. Date of birth is verified during registration, and an NID or passport is required to confirm age before the first withdrawal.
If an underage account is detected, it is immediately closed and all related data is deleted. If you are a parent or guardian with concerns, please contact us directly via live chat.
Changes to This Policy: How We Will Notify You
We may update this policy from time to time for business or legal reasons. Before any significant changes take effect, you will be notified via SMS to your registered mobile number or through an app notification.
You can always check the "Last Updated" date at the top of the page to confirm which version is currently in effect. Continued use of the site after any changes will be considered acceptance of the updated policy.
Contact Us
For any questions about this Privacy Policy or any requests regarding your personal data, please reach out to our support team directly:
- 24/7 Live Chat: Use the chat button at the bottom right of the site to contact us at any time.
- Help Centre: Help Centre (FAQ) page has answers to common questions.
Submit data deletion or access requests via live chat — we typically respond within 7 business days.